FAQ

  • How long does it take for my order to ship?

    Please allow 7-10 business days for your order to ship after purchase.

  • Does Brielll Lip Balm Expire?

    Yes. Please discard one year after purchase. A reminder that our products are made with all-natural ingredients. Do not leave in heat.

  • How can I leave a review and connect on socials?

    Fourteen days after your lip balms are delivered to the mailing address provided at checkout, you’ll receive an email invitation to share your experience and leave a review on our website. Also, We love to see customer reviews and lifestyle photos! Please Hashtag #Brielll on Instagram, Twitter, & Tiktok and Tag @BrielllBalm.

  • What is the Return Policy?

    Due to the nature of our product, all sales are final. No refunds after purchase. Exchanges and exceptions may be available. Contact us on social media or email.

  • What is the Shipping Policy?

    After your order has shipped, we are no longer responsible for your order. You will need to contact USPS. We are not responsible for any lost, stolen, or damaged shipments.

    All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. Shipping is calculated based on the weight and distance from the facility.